Cancellation policy

At Vibrational Sync, many of our coffee products are roasted to order in small batches to ensure maximum freshness. Because roasting and fulfillment begin quickly after an order is placed, cancellations must be requested promptly.

How to Cancel an Order

If you need to cancel your order, please contact us as soon as possible.

Send a cancellation request to:

Email: support@vibrationalsync.store

Include the following information in your message:

  • Order number

  • Name used for the order

  • Request to cancel the order

Cancellation Time Window

Orders must be cancelled within 12 hours of placement.

After this period, your order may already be:

  • In the roasting queue

  • Being prepared for fulfillment

  • In the shipping process

Because our coffee is roasted specifically for your order, cancellations may no longer be possible once production begins.

If Your Order Has Already Shipped

If the order has already been shipped, it can no longer be cancelled. Customers may still contact us for assistance regarding:

  • Order tracking

  • Delivery updates

  • General order support

Our Freshness Commitment

Our roasting partners prepare coffee based on customer demand rather than warehouse inventory. This ensures every bag of coffee arrives fresh and full of flavor.

Orders are often roasted, packed, and shipped shortly after preparation, which is why cancellation requests must be submitted quickly.